CHANGED YOUR MIND? IT HAPPENS.
We want you to love your Slow Burn pieces as much as we do. If something isn’t quite right, here’s what you need to know.
RETURNS
We accept returns within 14 days of delivery.
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
Items showing signs of wear, washing, damage, or alterations are not eligible for return.
FINAL SALE ITEMS
The following items are final sale and cannot be returned or exchanged for a change of mind:
- Sale or clearance items marked final sale
- Gift cards
- Personalized or custom-made items
EXCHANGES
Need a different size? We’re happy to help when inventory allows.
To request an exchange, contact us within 14 days of delivery. Exchanges are subject to product availability.
HOW TO START A RETURN
To request a return or exchange, contact us through our Contact page with your order number and the item you’d like to return.
Please wait for return instructions before sending anything back. Returns sent without prior authorization may not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.
Original shipping charges are nonrefundable, except where required by law or when the return is due to our error.
We recommend using a trackable shipping service, as we cannot guarantee receipt of packages lost in transit.
REFUNDS
Once your return is received and inspected, we’ll notify you of its approval status.
Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may take additional time to process the refund.
DAMAGED OR INCORRECT ITEMS
Something wrong with your order? That’s on us.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue.
We’ll work with you to make it right.
QUESTIONS?
We’re here to help. Reach out through our Contact page for any questions about returns or exchanges.